Issue Tracking
Deep analysis and inventory of identified crises
Historical Time Series
Timeline of negativity percentage and mention volume
Negativity Index
Timeline
Crisis
Potential Crisis
Positive Buzz
Background Noise
Bubble size reflects mention volume
AI Historical Context
Automated analysis of issue evolution
BRI Mobile App OutageCrisis
"The outage began on Jan 23rd following a scheduled system update. Social media negativity peaked within 4 hours as users reported inability to process payroll transactions. AI analysis indicates high churn risk among SME customers if stability is not restored within 48 hours."
Key Milestones
2 hours ago
Sentiment stabilization observed as official response gains traction.
8 hours ago
Peak volume reached on X (formerly Twitter) with 'ServiceOutage' trending.
Yesterday
Initial spike detected in regional news portals.
Predicted Escalation RiskModerate (64%)